Shipping Policy

At SYNQWAVE, we aim to process and deliver your orders as quickly and reliably as possible. Please review the following shipping information before placing your order.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received. Orders are not processed or shipped on Sundays or public holidays.

Once your order has been shipped, you will receive a confirmation email with tracking information, where available.

Shipping Time

Delivery times may vary depending on your location, shipping method, product availability, and other circumstances outside our control.

Estimated delivery times are provided as a general guide and are not guaranteed. Delays may occur due to courier disruptions, weather, public holidays, incorrect shipping information, or other unforeseen circumstances.

Shipping Charges

Applicable shipping charges will be displayed at checkout before you complete your purchase. Any free-shipping offers will be subject to the terms stated at the time of the promotion.

Incorrect or Incomplete Shipping Information

Please make sure your shipping address, phone number, and other delivery details are accurate before placing your order.

If an order is returned to us because of an incorrect, incomplete, or undeliverable address, additional shipping charges may apply if you request that the order be shipped again.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as you receive it. If your item arrives damaged, defective, or different from what you ordered, contact us as soon as possible at synqwave.business@gmail.com.

Please include your order number and clear photographs or videos showing the issue. We will review the claim and provide instructions for the next steps.

Returns

We offer a 5-day return policy, which means you have 5 days after receiving your item to request a return.

To be eligible for a return, your item must be:

• In the same condition in which you received it.

• Unworn or unused.

• With all original tags attached, where applicable.

• In its original packaging.

• Accompanied by a receipt or other valid proof of purchase.

To request a return, contact us at synqwave.business@gmail.com before sending the item back.

If your return is approved, we will provide instructions on how and where to send the package. Items returned without first requesting and receiving return approval may not be accepted.

Non-Returnable Items

Certain products may not be eligible for return, including:

• Perishable goods such as food, flowers, or plants.

• Custom-made, personalized, or special-order products.

• Personal care and beauty products.

• Hazardous materials, flammable liquids, or gases.

• Sale or clearance items, unless otherwise stated.

• Gift cards.

If you are unsure whether your product is eligible for return, contact us before sending it back.

Exchanges

We do not process direct exchanges in most cases.

The fastest way to receive a different product is to return the original item, subject to our return policy, and place a new order for the replacement item once your return has been approved.

European Union 14-Day Cooling-Off Period

If your order is shipped into the European Union, you may have the right to cancel or return your order within 14 days, without providing a reason, subject to applicable consumer protection laws.

Returned merchandise must generally be in the same condition in which you received it, unworn or unused, with tags where applicable, and in its original packaging. Proof of purchase may also be required.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved or declined.

If approved, the refund will be issued to your original payment method within 10 business days.

Please note that your bank, credit-card issuer, or payment provider may require additional time to process and post the refund to your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:

synqwave.business@gmail.com

Contact Us

For questions regarding shipping, returns, damaged items, or refunds, please contact:

SYNQWAVE
Email: synqwave.business@gmail.com